4S shop information service for vehicle integrated information system is based on real-time access, analysis and processing, combined with 4S shop business management, service management and customer management and other management applications to provide users with mileage management, maintenance management, automotive remote fault analysis, rescue services, rollover collision alarm, appointment management, customer loss of early warning, interactive services, integrated information management and services; system at the same time provide vehicle owners with navigation entertainment, security, security, wireless communications, reversing rear, information services, integrated information services.
Faced with problems:
        • How to improve service levels 4S stores to improve customer satisfaction?
         • how to enhance the heart of 4S stores, reduce customer churn probability?
         • how to address the safe management and maintenance of vehicles, maintenance?
         • How to solve traffic safety problems that exist?
         • How to resolve customer requests for help in emergency situations?
         • how to solve the 4S shop information service system and customer interactions?
Solution:
        • The system will 4S stores with the user wireless docking achieved 4S shops and vehicle owners real-time information exchange, to effectively meet the 4S shop customer service management and traffic management needs of owners and comprehensively improve the 4S shop customer service management level, improve customer service价值.
        • System set up by competitors in the geographic area and management, combined with vehicle maintenance records, repair records and vehicle location information and other dynamic information to achieve an early warning of the loss of customers. At the same time, in order to provide vehicle owners with a comprehensive, convenient, comprehensive services pertinent vehicle information to further enhance and strengthen the owner of the 4S store satisfaction and loyalty.
       • alarm system to provide vehicle owners for speeding, fatigue driving alarms, robbery alarms, rollover collision alarm, remote fault analysis, emergency help and so on, driving the process to ensure the safety of personnel and vehicles. At the same time, the vehicle maintenance management, according to the vehicle data, mileage statistics, last maintenance time, the next expected maintenance time, accurate implementation of maintenance management. If a vehicle when you reach a certain mileage-related maintenance required, the system will automatically and accurately advise and inform the owners 4S shop.
       • Real-time acquisition system based on vehicle dynamic information, pre-failure information for vehicle hidden or failure (such as water temperature / oil temperature, oil pressure is too high and so on), promptly notify the 4S shop maintenance personnel, according to the vehicle condition to inform the owner driving attention or back field maintenance.
       • seek help through the system service platform to show customers that currently exists for help and to provide customer's location (which can map display) and fault handling of service arrangements. Location of the customer for help to achieve accurate positioning, rescue line, accurate planning, accurate record of the rescue process, rescue were shown on the target location of the schematic tips, so that the rescue 4S store management more smooth and clear, carried out relief and more rapid, timely and accurate.
      • interactive services through the system platform, will be a variety of services and marketing information service owner, such as service marketing notification, regular maintenance reminders, annual review reminders, insurance renewal reminder, after-sales tracking, quality of service feedback, new car market promotion, festival Greetings, the owner feedback and so on, to achieve the car perfect combination of interactive marketing and services. At the same time, in order to provide vehicle owners with information navigation, mobile phone, multimedia player, entertainment, electronic garage, rear reversing vehicle information such as integrated services.
                                        The power of interpretation vested in the company of this program, please contact us for more programs.